Patient Assistance Coordinator/ Call Center Representative

Position Objetives:

  • Provide new and returning patients with an engaging, comprehensive patient interaction via telephone
  • Deliver timely and efficient assistance to unfiltered phone traffic, immediate patient concerns and inquires in a manner that exceeds the patients’ expectations
  • Organize the assembly of Medical Record requests with timely delivery
  • Place our values system on the forefront of all decision making regarding patient
  • Timely and efficient completion of corresponding tasks​

Education and Experience:

  • 3-years of phone interaction, consumer and customer service related experience
  • Bachelor degree (preferred)

Key Competencies:

  • Interpersonal skills
  • Advanced communication and listening skills
  • Problem analysis and creative problem-solving
  • Extraordinary customer service skills
  • Keen sense of empathy and compassion
  • Multi-tasking with focus
  • Attention to detail and accuracy
  • Knowledge of computer and pertinent application software
  • Office machine (copier, fax, scanner, etc.) usage

Key Performance Indicators:

  • Patient satisfaction
  • Quality performance
  • Inquiry conversion

Apply today by contacting our Director of Operations, Whitney Hill at whill@performancerehabnj.com.